Terms of Service

These Terms of Service (“Terms”) govern your use of completemanagementinc.com and related online services (together, the “Services”) provided by Complete Management, Inc. (“Complete Management,” “we,” “us” or “our”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Who we are and what these Terms cover

We provide HOA and property management services to associations in the Houston, Texas metro area under written management agreements. These Terms cover use of our website and online services only. Our management services are governed by each association’s management agreement and governing documents. If these Terms conflict with a management agreement, the agreement controls.

2. Eligibility

You must be at least 18 years old to create an online account or submit payments. The Services are not directed to children under 13.

3. Online accounts

• Give us accurate information and keep it up to date.
• Keep your login credentials confidential. You are responsible for activity under your account.
• Tell us right away if you suspect unauthorized access.
• We may suspend or close an account that is misused or that we need to protect for security reasons.

4. Payments

Dues, assessments, fees and charges are set by your association, not by these Terms. Online payments are processed by a third-party payment processor under its own terms. Convenience fees, if any, are shown before you pay. Late fees, payment plans and collection actions follow your association’s governing documents and policies and applicable law. A payment is complete only when the funds are received.

5. Communications

By giving us your contact information, you agree that we may contact you by email, phone or mail about your account, your association and your requests. If you opt in to text messages, the SMS terms in our Privacy Policy apply. Reply STOP to opt out or HELP for help. Message and data rates may apply.

6. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent or harassing purpose
• Access another person’s account or information without permission
• Upload viruses or malicious code, or interfere with the Services’ security or operation
• Scrape, copy or harvest data from the Services by automated means
• Post content that is false, defamatory, obscene or infringes someone else’s rights

7. Content you submit

You keep ownership of the requests, photos, documents and messages you submit. You give us permission to use them to provide our services to you and your association, including sharing them with the board, vendors or attorneys as needed.

8. Our content and intellectual property

The Services, including our name, logo, text, graphics and design, belong to Complete Management or our licensors and are protected by law. You may view and print pages for your personal or association use. Any other use requires our written permission.

9. Information only, not professional advice

Articles, resources and general information on our site are for educational purposes. They are not legal, tax or accounting advice. For advice about your situation, consult a qualified professional, including your association’s attorney.

10. Third-party services and links

The Services may link to or rely on third-party services, such as payment processors. We are not responsible for their content, availability or practices, and your use of them is governed by their terms.

11. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free or completely secure. Account balances shown online are for convenience; the association’s official records control if there is a difference.

12. Limitation of liability

To the fullest extent the law allows, Complete Management will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services. Our total liability for any claim related to the Services is limited to $100 or the amount you paid us through the Services in the 12 months before the claim, whichever is greater. This section does not limit liability that cannot be limited by law, and it does not change any liability terms in a management agreement.

13. Indemnification

You agree to defend and indemnify Complete Management and its officers, employees and agents against claims, losses and expenses, including reasonable attorneys’ fees, arising from your misuse of the Services or your violation of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and try to resolve the dispute informally for at least 30 days. Any dispute that is not resolved will be heard in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction.

15. Accessibility

We want our site to be usable by everyone. If you have trouble accessing any content, contact us and we will provide the information another way.

16. Termination

We may suspend or end your access to the Services at any time if you violate these Terms or if needed to protect the Services or others. Sections that by their nature should survive, including 8 and 11 through 14, will survive.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new effective date. Continuing to use the Services after an update means you accept it.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms and our Privacy Policy are the entire agreement between you and us about the Services, apart from any management agreement.

19. Contact us