Privacy Policy

Complete Management, Inc. (“Complete Management,” “we,” “us” or “our”) provides homeowners association (HOA) and property management services. This Privacy Policy explains what personal information we collect through completemanagementinc.com and our email and text communications (together, the “Services”), how we use it, and the choices you have.

This policy does not cover information we process on behalf of an association under a management agreement, such as owner ledgers and association records. That information is handled according to the agreement and the association’s governing documents.

1. Information we collect

Information you give us

• Contact details, such as your name, email address, phone number and mailing or property address
• Association details, such as your community name, your role (board member, owner or resident) and number of units
• Your communication preferences
• Requests and messages, such as maintenance requests, architectural applications and inquiries
• Payment information for dues and assessments. Payments are processed by our third-party payment processor; we do not store full card or bank account numbers.

Information collected automatically

• Device and usage data, such as IP address, browser type, pages viewed, referring site and time of visit
• Cookies and similar technologies (see Section 5)

Information from others

• From your association, such as ownership records and account balances needed to provide management services
• From service providers that help us run our website, forms and communications

2. How we use your information

• To respond to inquiries and proposal requests
• To provide management services, including billing, collections, maintenance coordination and resident communications
• To process payments
• To send service messages, such as account notices, meeting notices and community updates
• To send marketing messages, only where permitted and with an easy way to opt out
• To maintain security, prevent fraud and improve our website
• To comply with legal obligations and the association’s governing documents

3. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send account, appointment, community and, if you opt in, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is not a condition of any purchase or service.

We do not sell, rent or share your mobile number or text-messaging consent with third parties or affiliates for their own marketing purposes.

4. How we share information

We do not sell your personal information, and we do not share it for targeted (cross-context behavioral) advertising. We share information only:

• With your association’s board, as needed to manage the association
• With service providers that work for us, such as hosting, CRM and email/text platforms, payment processors and accounting software, under contracts that limit their use of the data
• With vendors, attorneys and collection agencies when needed to carry out the association’s directions
• When required by law, subpoena or court order, or to protect the rights, property or safety of us, our clients or others
• In connection with a merger, sale or transfer of our business

5. Cookies and analytics

We use cookies to keep the site working, remember your preferences and understand how visitors use the site, for example through analytics tools such as Google Analytics. You can block or delete cookies in your browser settings; some features may not work without them. Where required, we honor Global Privacy Control (GPC) signals as an opt-out request.

6. How long we keep information

We keep personal information only as long as needed for the purposes above, to meet legal, accounting and record-keeping requirements, and as required by our management agreements. We then delete or de-identify it.

7. How we protect information

We use reasonable administrative, technical and physical safeguards, including encryption in transit (HTTPS/TLS) and access controls. No system is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by law.

8. Your choices and rights

• Marketing emails: Use the unsubscribe link in any marketing email.
• Texts: Reply STOP.
• Access and correction: Contact us to see or update the information we hold about you.
• State privacy rights: Depending on where you live, including under the Texas Data Privacy and Security Act, you may have the right to access, correct, delete or get a copy of your personal data, and to opt out of its sale, targeted advertising or profiling. To make a request, contact us using the details below. We will verify your identity and respond within the time the law requires. If we deny your request, you may appeal by replying to our decision, and if you are not satisfied with the appeal you may contact your state attorney general.

We will not discriminate against you for exercising your privacy rights.

9. Children’s privacy

Our Services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Links to other sites

Our site may link to other websites, such as payment processors. Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for significant changes, notify you by email or a notice on our site.

12. Contact us